FAQ

Check-in is at 14.00 p.m.

Yes, you can. But only if we have free rooms and there are special tariffs for the early check-in:
from 9:00 till 14:00 is a preferential time you can move in without extra payment but only when there are available rooms;
from 00:00 till 9:00 – extra payment is 50% of the room price when there are available rooms.

If you know in advance that you arrive before 14:00, please, notify the Reception on  (+7 495 234-1000) or the Reservation Department (+7 495 234-1206).

Yes, the hotel offers luggage storage. Please, contact the information desk or call +7 495 234-1212.

Check-out is at 12:00 p.m.
In case of  departure delay, the guest will be charged an additional fee for the accommodation.

When you leave the hotel after check-out time there are special tariffs:
from 12:00 till 14:00 is a preferential time you can stay in your room without extra payment but only when there are available rooms;
from 14:00 till 24:00 - extra payment is 50% of the room price when there are available rooms.

You can pay both by cash or by your credit card. The following credit cards are accepted in Cosmos hotel: American Express, Diners Club, MasterCard, Visa, EuroCard, JCB. For further information, please contact the reception (+7 495 234-1000).

Instead of safes in the rooms, we provide guests with personal safes located at reception. To get more information, please contact the reception (+7 495 234-1000).

Yes. The exchange office is located on the balcony of the main hall. Working hours - 24 hours, to get more information please call +7 495 615-6580.

Unfortunately, according to the rules of the Cosmos hotel, checks are not accepted.

There is paid parking on the territory of the Cosmos hotel.
Tariff: 80 RUB per hour, 800 RUB per day.
For more information please call +7 495 234-1212.

No. Pets are not allowed under the rules of the Cosmos hotel.

We use a centralized system of ventilation and air conditioning.

Accommodation is available on presentation of a Russian passport or International passport.

Yes. We make a registration for a period of stay in the Cosmos hotel.

In case of unpaid reservation a guaranteed accommodation after 18:00 is available only by prepayment. In case of non-arrival before 18.00 and absence of prepayment the reservation is not guaranteed. Changing of the period of stay can be made without penalty sanctions no later than 12 hours before the guest arrival.

The invoice is not issued to individuals and legal entities, making a reservation through  on-line booking system. If you need an invoice, please make a request for reservation on the letterhead of your organization with full banking details, TIN, and the guarantee of payment (with company seal and signed by the administration).
To get an invoices as a representative of the legal entity you should make a written request in advance and send it to the booking department by fax +7 495 234-2463 or e-mail reservations@hotelcosmos.ru. The original invoice will be sent to you by mail within 10 days after the departure date.

To order a transfer, please call +7 495 234-1212, or send a request to e-mail reservations@hotelcosmos.ru or by fax +7 495 234-2463.
The application shall contain the following information: full name, exact date and time of arrival at the airport or the train station, number of the flight or train, the name of the airport or the train station. Upon arrival you would expect a driver with a sign-plate with your name. Payment should be made upon arrival (to the driver of the vehicle).

Yes it is. You can use the Internet in the Business Center on the second floor. You can use a computer, web camera, headset, memory card reader.

Please call the reception (+7 495 234-1000) and you'll be put through to the necessary room.

Yes. Phone cards for inter-city and international calls can be purchased at the Business Center located on the second floor.
You can also make calls from your room leaving a deposit in the business center in advance or make a call from the Business Center.
You can recharge your mobile phone on the first floor of the hotel. There are payment terminals.

Yes, there is. The effective area of Wi-Fi is in the hall of the hotel. The access for guests is a free.
To get an access to Wi-Fi in the rooms is paid. You can get the access codes in the Business Center located on the second floor.

You can make a reservation in several ways:

1. With the help of Online Booking.
2. Leaving a request in a reservation department directly through the telephone (495) 234-1206.
3. Sending a request to the e-mail: reservatios@hotelcosmos.ru

With the help of online booking system you can make a reservation in real tie and get the information about free rooms and range of services of the hotel within the set dates. The whole booking process takes not more than 3 minutes. You can pay for your reservation with one of the following methods: cash payment on arrival to the Cosmos hotel, banking card, E-money, non-cash payment. In the end of reservation procedure you get an E-Voucher directly at the web-site.

Cosmos hotel rents its conference-halls and special halls for holding different seminars, trainings, weddings and birthdays. We are glad to hold any of your celebration in our hotel.