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Official hotel site

+7 (495) 234-12-06 (reservation)

+7 (495) 234-31-78 (reservation)

+7 (495) 234-10-00 (call-center)

8 800 333 00 03 (call free in Russia)

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Home Hotel FAQ


? Are there a kettle and an iron in the room?

There are no kettles and irons in the rooms. But there is a special ironing room in the hotel. There you can use an iron and ironing boards.

? What is the difference between standard and deluxe rooms?

There are more facilities in the deluxe room such as trousers press, expanded set of towels and bathrobes.

? Is there Wi-Fi in the hotel?

Yes, there is. It is free internet access (Wi-Fi)  throughout all hotel area. Instructions how to get access here

? Can I buy telephone cards and payment cards in the hotel?

Yes. Phone cards for inter-city and international calls can be purchased on the second floor.
You can recharge your mobile phone on the first floor of the hotel. There are payment terminals.

? How is it possible to call the guest’s room from a landline?

Please call the reception +7 495 234-1000 and you'll be put through to the necessary room.

? Do you register foreign citizens?

Yes. We make a registration for a period of stay in the Cosmos hotel.

? How does the ventilation in the Cosmos hotel work?

We use a centralized system of ventilation and air conditioning.

? Is there parking for guests?

There is paid parking on the territory of the Cosmos hotel.
Tariff: 150 RUB per hour, 900 RUB per day.
For more information please call +7 495 234-1000.

? Is it possible to exchange currency in the hotel?

Yes. The exchange office is located on the balcony of the main hall. Working hours - 24 hours, to get more information please call +7 495 234 64 48; +7 968 605 40 08

? Is there a safe in the room?

Instead of safes in the rooms, we provide guests with personal safes located at reception. To get more information, please contact the reception +7 495 234-1000.

? Why filling in a guest application form beforehand?

While check-in we ask every newly arrived guest to fill in a guest application form at the reception. A guest fill in the application form: full name, date and place of birth, ID.

It is a simple procedure. It will not take you much time to get it done. However, you can fill in the guest application form beforehand. It will allow you to check-in ASAP.

All you need to do is:
1) Download guest application form;
2) Print and fill it in;
3) Hand it to the staff at the reception while check-in.

? Is it possible to get a hotel voucher for a tourist visa to Russia? How much does it cost?

Yes, it is possible. You can use iVISA service on our web-site. The cost of the visa invitation is 900 rubles per person.

? How can guarantee the room with a king-size bed for me?

During the booking procedure you can specify your wishes on the number and type of beds. Guarantee in this case is not provided. It all depends on availability of such types of rooms on the day of check-in. The hotel is doing its best to fulfill the wishes of the guests.

? Is it possible to accommodate the second guest without a passport?

It is impossible. A hotel rooms are provided to guests upon presentation of a Russian passport or the international one. Each following guest is also required to show a Russian passport or and international passport. The children can be checked in upon the birth certificate. For foreign citizens it is obligatory to have a migration card.

? What is a guaranteed accommodation?

In case of unpaid reservation a guaranteed accommodation after 16:00 is available only by prepayment. In case of non-arrival before 16.00 and absence of prepayment the reservation is not guaranteed. Changing of the period of stay can be made without penalty sanctions no later than 12 hours before the guest arrival.

? What documents are needed for the check-in?

Accommodation is available on presentation of a Russian passport or International passport.

? Can I stay in the Cosmos hotel with pets?

No. Pets are not allowed under the rules of the Cosmos hotel.

? If I am late to check-out until 12.00, how much should I pay?

When you leave the hotel after check-out time there are special tariffs:
from 12:00 till 14:00 is a preferential time you can stay in your room without extra payment but only when there are available rooms;
from 14:00 till 24:00 - extra payment is 50% of the room price when there are available rooms.

? What is check-out time?

Check-out is at 12:00 p.m.
In case of  departure delay, the guest will be charged an additional fee for the accommodation.

? Can I leave my luggage at the hotel in case I fail to check-in before 14.00?

Yes, the hotel offers luggage storage. Please, contact the information desk or call +7 495 234-1000.

? Can I check-in earlier than 14.00 p.m. if I arrive to Moscow in the morning or at night

Yes, you can. But only if we have free rooms and there are special tariffs for the early check-in:
from 9:00 till 14:00 is a preferential time you can move in without extra payment but only when there are available rooms;
from 00:00 till 9:00 – extra payment is 50% of the room price when there are available rooms.

If you know in advance that you arrive before 14:00, please, notify the Reception on  (+7 495 234-1000) or the Reservation Department (+7 495 234-1206).

? What is the check-in time?

Check-in is at 14.00 p.m.

? Are checks accepted?

Unfortunately, according to the rules of the Cosmos hotel, checks are not accepted.

? Which credit cards are accepted?

You can pay both by cash or by your credit card. The following credit cards are accepted in Cosmos hotel: MasterCard, MasterCard Electronic, MasterCard Unembossed, EuroCard, Visa, Visa Electron, American Express, CUP, МИР.  For further information, please contact the reception (+7 495 234-1000).

? Is there a fitness center and a swimming pool in the hotel?

There is a modern fitness center with swimming pool, gym and sauna in the hotel complex "Cosmos". Additional services include massage and solarium.

? Is there an opportunity to hold a celebration or a holiday in the hotel?

Cosmos hotel rents its conference-halls and special halls for holding different seminars, trainings, weddings and birthdays. We are glad to hold any of your celebration in our hotel.

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